Fixing/Contesting a Rating

Tapped the wrong star? Or received a rating you believe is unfair? Here’s how both sides work.

I gave the wrong rating

You can edit any rating you’ve given for 72 hours after you first submit it:

1. Go to Dashboard → Ratings Given.
2. Find the rating and click Edit.
3. Set the stars you meant and save.

Re-saving doesn’t restart the clock — the 72 hours count from your first submission. After the window closes, the Edit button is replaced with a lock (“Editing closed”) and the rating stands as given. So if you hit the wrong star, fix it sooner rather than later.

I want to contest a rating I received

A few honest things to know first:

• Ratings are anonymous — you can see your scores and distribution, but not who gave which rating.
• There’s no self-serve dispute button. One middling rating in a healthy history barely moves your average, and the giver may still correct it themselves inside their 72-hour window.

That said, our Terms of Service prohibit rating abuse — retaliatory ratings, fabricated ratings not based on a real shared event, coordinated inflation or deflation, and using ratings to harass or extort. If you believe a rating crosses that line:

1. Go to the Support page (/support) and use the contact form.
2. Include the train it relates to, what happened, and why you believe the rating was given in bad faith.
3. The team reviews reports and can remove or adjust ratings, disable a user’s rating privileges, or suspend accounts where the policy was abused.

Keeping your average strong

• Ratings only come from completed trains you actually rode — show up, run your slot, raid on time, and the math takes care of itself.
• No-show slots can’t rate and can’t be rated, so a no-show never turns into a revenge rating.
• An average above 4.5 stars earns the High Rating badge on your profile.